Return & Exchange Policy

We want you to be completely satisfied with your purchase. Due to the nature of these products (furniture, assembly), please review this policy carefully.

Return Window & Condition
You have 30 days from delivery to initiate a return. Items must be in new, unused, and unassembled condition, in their original, undamaged packaging with all parts, hardware, and manuals intact.

Non-Returnable Items & Conditions

  • Assembled or used items: Office chairs that have been assembled or used; desk storage racks that have been assembled; notebook stands that have been used.

  • Final sale items: Marked "Clearance," "As-Is," or "Final Sale."

  • Missing/damaged packaging: Items must be returned with original packaging intact.

  • Items damaged due to customer misuse or accidents.

Return Process & Fees

  1. Contact us for a Return Authorization (RMA) number within 30 days. Returns without RMA will not be accepted.

  2. Pack items securely in original packaging with all hardware and instructions. Items must be disassembled.

  3. Customer pays return shipping. For office chairs, costs may be significant. We recommend trackable, insured freight service.

  4. A 15-20% restocking fee may apply for office chairs.

  5. Refund issued within 10-15 business days after receipt and inspection. Original shipping fees non-refundable.

Damaged or Defective Items
Inspect your shipment immediately upon delivery. For freight deliveries, note any visible damage on the delivery receipt before signing. Contact us within 48 hours with clear photos. We'll arrange a replacement or refund.

Missing Parts
If your product arrives missing hardware or parts, contact us within 7 days. We'll ship missing parts free of charge.